Why reaching Net Zero hinges on usability
Achieving Net Zero requires households to adopt green technology; however, it still has a long way to go before it is ready for mass adoption.
What’s your mental model of a mental model?
The term ‘mental model’ is now used in so many different contexts to mean so many different things that’s it time to ask: what do we mean by ‘mental model’?
Selling users short: Why frictionless UX isn’t always better when it comes to investing apps
App-based investment platforms exploded in popularity during the pandemic. However, by applying techniques such as gamification, many of them promote behaviours antithetical to the goals of users i.e. making money.